Privacy policy

Stonelux Paints (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify Inc., which provides our e-commerce platform.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information.

PERSONAL INFORMATION WE COLLECT

We may collect and process the following categories of personal information, depending on how you interact with us:

  • Contact details: name, billing and shipping address, phone number, email

  • Financial information: card details, payment confirmation, transaction details

  • Account information: username, password, preferences, account settings

  • Transaction information: products viewed, added to cart, purchased, returned, or exchanged

  • Communications: details you share in customer support or other correspondence

  • Device and usage information: IP address, browser type, operating system, device identifiers, interaction with the Services

  • Cookies and similar technologies: to provide functionality, security, analytics and personalised experiences

HOW WE COLLECT INFORMATION

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through your device when browsing the Services (including cookies)

  • From service providers such as payment processors and delivery partners

  • From Shopify, which powers our e-commerce platform

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes, under the lawful bases set out by the UK GDPR:

  • To provide and fulfil your order (contract) including processing payments, dispatching goods, and handling returns

  • To communicate with you (contract or legitimate interests) including responding to queries and providing updates on your order

  • To improve and personalise our Services (legitimate interests)

  • For marketing (consent) including sending promotional emails or showing targeted ads. You may opt out at any time

  • For security and fraud prevention (legitimate interests or legal obligation)

  • To comply with legal obligations including tax, accounting, and regulatory requirements

SHARING YOUR INFORMATION

We may share your personal information with:

  • Shopify, which hosts and processes data on our behalf

  • Service providers, including couriers, payment processors, IT and cloud storage providers

  • Marketing and analytics partners (with your consent, where required)

  • Regulators or law enforcement where legally required

  • Business transferees in the event of a merger, acquisition or sale

We do not sell your personal data.

INTERNATIONAL TRANSFERS

Your personal information may be transferred outside the UK and EEA, including to Canada and the United States where Shopify is based. When doing so, we rely on legally recognised safeguards, such as the UK Addendum to the EU Standard Contractual Clauses or adequacy decisions.

DATA RETENTION

We keep your personal information only for as long as is necessary:

  • Orders and accounts: up to 7 years to meet tax and accounting obligations

  • Marketing data: until you withdraw consent or unsubscribe

  • Customer service records: up to 3 years after resolution

We may retain data longer where required by law or to resolve disputes.

YOU RIGHTS 

You have the following rights under UK data protection law:

  • Access to the personal information we hold about you

  • Rectification of inaccurate or incomplete data

  • Erasure of your personal information in certain circumstances

  • Restriction of processing in certain circumstances

  • Objection to processing, including direct marketing

  • Portability of your data to another service provider

  • Withdrawal of consent where processing is based on consent

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

CHILDREN

Our Services are not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their data, please contact us so we can delete it.

COOKIES

Our website uses cookies and similar technologies to improve functionality, provide analytics, and personalise your experience. Certain cookies are essential for the site to function, such as remembering your cart.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

SECURITY

We use appropriate technical and organisational measures to protect your personal information. However, no system is 100% secure. You are responsible for keeping your account login details safe.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will take effect when posted on this page, with the “Last updated” date revised accordingly.

CONTACT US

For privacy questions or to exercise your rights, contact us:

Email: info@stonelux.co.uk
Post: Stonelux Limited, 1 Eco Business Park, Eco Way, Doncaster, DN7 4JJ, United Kingdom

Stonelux Limited is the data controller of your personal information.
Copyright © Stonelux Paints 2026 |